引用本文:王梁,姚刚,吴坤.缩短门诊患者候诊时长的挂号就诊优化方法[J].中华医学图书情报杂志,2019,28(8):77-80.
缩短门诊患者候诊时长的挂号就诊优化方法
Optimal method to shorten the registration and visit waiting time of outpatients
DOI:10.3969/j.issn.1671-3982.2019.08.012
中文关键词:  挂号  分时就诊  候诊时间
英文关键词:Registration  Timeshare visit  Visit waiting time
基金项目:
作者单位
王梁 华中科技大学同济医学院附属同济医院计算机中心湖北 武汉 430030 
姚刚 华中科技大学同济医学院附属同济医院计算机中心湖北 武汉 430030 
吴坤 华中科技大学同济医学院附属同济医院计算机中心湖北 武汉 430030 
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中文摘要:
      通过预约挂号提前确定就诊时间缩短门诊患者候诊时长未充分考虑现场挂号患者,目前多数地区采用预约挂号与现场挂号相结合的方式。采用分时就诊模式,通过一系列措施降低预约患者过早到达、迟到及爽约发生概率的同时,减少现场挂号高峰的预约号源数量,在不增加预约患者候诊时长的同时,降低现场挂号患者的候诊时长。实践证明,该优化方法可有效降低现场挂号患者的平均候诊时长。
英文摘要:
      The decision of visit time before the due time by appointment registration to shorten the waiting time of outpatients are not fully taken the on-site registration outpatients into account, but appointment registration and on-site registration are still common in the majority of domestic hospitals. The timeshare visit model combined with a serial of measures can reduce the rate of early arrival, delayed arrival and failure to the appointment of appointment registration outpatients and the number of appointment registrations in the peak on-site registration time, shorten the waiting time of on-site registration outpatients while do not prolong the waiting time of appointment registration outpatients. The practice proved that the timeshare visit model combined with a serial of measures can effectively shorten the mean waiting time of on-site registration outpatients.
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